SHIPPING POLICY
1. Processing & Handling Time
- All orders are processed within 2 to 3 business days (Monday through Friday, excluding weekends and national holidays) after receiving your order confirmation email.
- Orders placed after 2pm EST will be processed the following business day.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer the following shipping methods:
- Standard Shipping (e.g., USPS Ground / UPS Ground): Delivered in 3 to 5 business days. Cost: Calculated at checkout or Free on orders over $200.
- Expedited Shipping (e.g., USPS Priority / UPS 2-Day): Delivered in 2 to 3 business days. Cost: Calculated at checkout.
- Note: Total delivery time is calculated as Handling Time + Transit Time.
3. Order Tracking
- Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become active.
4. Shipping Destinations & Restrictions
- We currently ship to only the mainland United States.
- We do not ship to PO Boxes.
5. Lost, Damaged, or Stolen Packages
- If your order arrives damaged, or if tracking shows it was delivered but you have not received it, please contact us within [7] days of the delivery date at butterfly@tshopbuilds.com so we can assist you with a claim or replacement.
6. Contact Us
- If you have any further questions, please reach out to us at:
- Email: butterfly@tshopbuilds.com
- Customer Service Hours: [e.g., Monday–Friday, 9:00 AM – 5:00 PM EST]